Your Privacy updated March 01, 2008

Your privacy, and that of your family, is important to You can find our full privacy policy below. The bottom line is that your family network on Hellotree is designed to be private. Here's how it works:

Tree Privacy

  • Only the people in your family tree can log in to your tree. No one outside your tree can see your tree unless it is shared by someone in the tree.

Profile and Photo Privacy

  • Only the people in your family tree can see your individual profile and photo albums.
  • You can set various privacy permissions on your photo albums : Visible to Yourself Only (Private) , Visible to Immediate Family Only or Visible to Entire Tree.

Search Privacy

  • By default, the names of users are publicly searchable, but profiles can only be viewed by tree members. (Your search result includes only your name, profile photo, and city, so relatives and friends can find you.)

Email Privacy

  • We will not provide any user's personal information to advertisers or third parties. This includes your email address and the email addresses of those you invite.

Please read on for the full details of our privacy practices. Privacy Policy ("Hellotree," "we" or "us") has implemented this Privacy Policy to provide our registered users ("Members") and unregistered users and visitors (collectively "Users" or "you") information regarding the collection and use of your information on the Website, so that you can make an informed decision about your use of the Website.

The Information We Collect

Personal Information: We'll ask you to provide certain information if you choose to register with Hellotree, including your name, email address and your date of birth, address, and other information (collectively "Personally Identifiable Information"). Hellotree also asks you for email addresses for you and your relatives in the course of building your family tree.

You may also provide Personally Identifiable Information to include in your profile or your family member's profiles to tell others about yourself or those in your family tree, or when taking advantage of promotions, responding to surveys, or subscribing to newsletters or other lists.

Anonymous Information: Hellotree uses cookies to collect information for record keeping purposes and make it easier to navigate the Website. Cookies are small text files that are stored on users' hard drives. We will not use cookies to collect personal information without getting your permission. Hellotree uses both "session ID cookies" and "persistent cookies." Session ID cookies are used to store information while a user is logged into the site and expire when the user closes their browser. Persistent cookies are used to make tasks like logging into the site easier for returning users by remembering a user's login information. Persistent cookies stay on a user's hard drive from one session to the next. You may choose not to receive cookies from Hellotree by following instructions in your web browser's "help" file, but this may make certain features of the Hellotree Services inaccessible to you.

Hellotree also collects Users' IP addresses and basic log file information (such as address, browser type and language, number of clicks, domain names of web sites visited, pages viewed, the amount of time spent on particular pages, and the date and time) to help locate potential problems with our server, and to aggregate general user statistics including demographic and geographical information. We use this information to analyze general usage patterns, and to provide advertisements and other services appropriate to the user's location. Hellotree may aggregate user information in a non-personally identifiable manner to share with advertisers and to enhance the Website with new features.

Third-party ad servers or ad networks may serve advertisements on the Website. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on Hellotree. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content.

Hellotree does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks Hellotree to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach.

You should consult the respective privacy policies of these third-party ad servers or ad networks. The Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.

How We Use Your Information

Personal Information: If you submit registration or Profile Information to us through the Website, then we use this information to operate, maintain, and provide the features and functionality of the Website. Members in your family tree will have access to the Profile Information you post (including any Personally Identifiable Information). Note that those Members could forward this information to other Users or non-users. You can set the privacy settings on your account to control access to the information in your profile by other Users or Members.

Hellotree will use your email address to complete the signup process, and will use your relatives' email addresses to invite them to join your tree. By providing Hellotree your email address you consent to our using the email address to send you Service-related notices, including among other things notices required by law, in lieu of postal mail. You may not opt out of Service-related e-mails. We may also use your email address to send you other messages, including changes to Hellotree features and special offers. If you do not want to receive such email messages, you may opt out by changing your account settings or contacting us at:

Opting out may prevent you from receiving email messages regarding updates, improvements, or special offers.

Anonymous Information. We use non-Personally Identifiable Information, such as anonymous Website use data and IP addresses, to improve the quality and design of the Website and to create new features and services by storing, tracking, and analyzing your preferences and trends. We may use such information to: (a) remember information so that you will not have to re-enter it during your current or subsequent visits to the Website; (b) provide customized content and information; (c) monitor the effectiveness of our marketing campaigns and aggregate metrics such as total number of visitors and traffic; (d) diagnose or fix technology problems; (e) access your information after you sign in; (f) market our Website to advertisers and other third parties; (g) aggregate general User and Member statistics including demographic and geographic information; and (h) other purposes for which your personal identity is not revealed.

Posted Information. Any information or Content that you voluntarily disclose for posting to public areas of the Website (for instance, in the forum or wiki) becomes available to the public.

When We Share Information

Hellotree will not share your email address with advertisers or unaffiliated third parties without first obtaining your express permission.

We may provide information, including personal information, to our subsidiaries, affiliated companies, or subcontractors, so such parties can, among other things (a) perform services and/or process such information on our behalf, (b) use the information to offer greater functionality and enhanced services through the Website, and provide you with additional product and service opportunities, and (c) communicate these opportunities to you. When we do this, the recipients of your information are bound by the terms of this Privacy Policy.

We share non-Personally Identifiable Information (such as anonymous Website use data) with third-parties to assist them in understanding our Website, including Users' use of our Website and the services we provide and the success of advertisements and promotions.

We may release your information if required to do so by law, or in the good-faith belief that such action is necessary to comply laws or respond to a court order, subpoena, law enforcement or regulatory request, or search warrant. We reserve the right to collect and share any information: in order to investigate, prevent, or take action regarding suspected or actual illegal activities; as appropriate or necessary to enforce our Terms of Use or investigate potential or actual violations of the Terms of Use or Privacy Policy; take precautions against liability; to protect the security or integrity of our Website; to exercise or protect the rights, property, or the rights and personal safety of affiliates, Users or others; or for other legitimate purposes.

We may assign or transfer the information we collect to a third party in the event that Hellotree is acquired by or merged with a third party entity or of our bankruptcy, insolvency, reorganization, receivership, or similar situation.

International Users

The Website is hosted in the Canada. The Website and services are void where prohibited. If you are accessing the Website from outside Canada, your use of the Website is governed by Canadian law, you are transferring your personal information to Canada, and you consent to that transfer.

Your Choices

You may, of course, decline to submit Personally Identifiable Information to the Website, in which case you may not be able to register or may not be able to provide certain services to you.

You may update or correct your personal Profile Information, including Personally Identifiable Information, by using your account settings to edit, delete or change the information in your Profile Information. You may also adjust your account settings to determine who has direct access to your Profile Information through the Website. You may request that remove other information from the current Website by contacting us at with the understanding that may maintain an archive of the information you submit not on the Website.

To protect your privacy and security, we take reasonable steps (such as requesting a password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your password and account information at all times.

Our Commitment To Data Security

We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, Hellotree will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.

Notification Procedures

It is Hellotree's policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to Users via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website page, as determined by Hellotree in its sole discretion. Hellotree reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Changes to This Privacy Policy

This Privacy Policy may be revised periodically and this will be reflected in the "effective date" above. Your use of the Website indicates your acceptance of this Privacy Policy and any then-current revisions.

Contact Information

Please contact with any questions or comments about this Privacy Policy or the Website.